FAQs

Yes you can, please list these when taking out your policy online or give one of our friendly team members a call to add these to your new policy. For helmet and Clothing please list them as Other and provide a lump sum value for all these items. If in doubt – just give us a call and we will happily assist.

Absolutely. Just be sure to specify each custom component under custom parts and include of these components in your total bike value.

Yes. A proof of purchase is required in the unfortunate event of a claim. Without it we may not be able to approve your claim. If you are concerned that you may not be able to provide us with a proof of purchase, please give us a call to discuss your options.

At the end of each Period, your policy will automatically renew into the next Period of Insurance and we will continue to take payments unless you notify the administrator otherwise. We will notify you with at least 3 weeks before the official renewal date and will further provide you with an additional 14 day cooling off period at the beginning of the next period.

Yes, roof rack cover comes as standard with our Bicycle cover. Please note, you are required to lock your bicycle to the roof rack via the lockable security provision of the Bicycle rack and a Thatcham approved alarm must be fitted and active. Alternatively, the bike must be locked through the frame of the bicycle and all quick release wheels to the properly fixed bicycle rack with an approved lock.

We too travel with our bikes overseas, and so we fully understand the concern when it comes to handing over our precious bikes to the famous luggage handlers. No need to worry, we’ll protect your bike whilst in transit. Just remember to choose Worldwide cover if you’re travelling outside of England, Scotland, Wales and Northern Ireland.

In the event of a claim, the following excesses are applicable:
Theft & Accidental Damage: £100
Liability: £100
Emergency Private Medical: £50
Rental Reimbursement: £50
Transport Reimbursement: £20